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Inspection and evidence · Inspection changed. Your last one did not show it.

80% observation, 20% governance: what the new inspection lens means for you

The new CQC Chief Inspector has been clear that inspection now leads with observation, not paperwork. If your home was rated before 2024, the next visit will not be the one you prepared for.

An elderly woman smiling and looking towards an easle on the table in front of her. It shows off a picture she is painting and therefore are paints and craft items on the table in front of her.

If your home was last inspected before 2024, the next inspection will not be the one your team prepared before. The lens has changed, and it is worth understanding how before an inspector arrives rather than after.

The Single Assessment Framework, introduced in 2024, scores a set of quality statements and looks hard at outcomes rather than inputs. It is less interested in whether you run activities and far more interested in what difference they make to the people in your care. The question has moved from “do you do it?” to “what changed because you did?”

Speaking to providers at Care Show London in April 2026, the new Chief Inspector of Adult Social Care Chris Badger put the direction of travel plainly:

The next inspection cycle would be roughly 80% observation and 20% governance. Observation first.

The paperwork around it then has to confirm what the inspector saw with their own eyes, rather than standing in for evidence on its own.

Read that carefully, because it cuts 2 ways.

On one hand, a home that genuinely delivers good days has less to fear from a paperwork-light, observation-led visit: the quality is visible in the room.

On the other, observation is unforgiving of the gap between what happens and what is recorded. If an inspector watches a resident light up in an activity and then opens a record that says nothing about it, the disconnect is now the finding.

This is why the living hours have become the pressure point.

The clinical side of care is already well evidenced: records platforms handle medication, care plans and risk.

The engagement side, the part the new framework most wants to see, is the part most homes capture least well. The scrutiny has risen exactly where the evidence is thinnest.

For a home inspected several years ago and rated Good, the risk is not that the care has slipped. It is that the home will be assessed against a standard of demonstrable outcomes it was never asked to meet last time, using the same paper diary and photo folder it used then.

Good care, judged by a tougher test of proof.

The practical response is not to do more activities or to brace for a harder visit. It is to make sure the good work your team already does leaves a clear, structured trail, so that what the inspector observes and what your records show tell the same story about the same resident.

When the room and the record agree, observation-led inspection works in your favour.

That alignment, between the lived day and the documented day, is the whole job we have set ourselves.

If you want to see how Studio can work in your home, let's have a chat: 20 minutes, no pressure, just your living hours and how to evidence them.

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